Shipping and Privacy Information
We currently only ship to the United States.
Costumes and Accessories:
We currently ship UPS and USPS and charge their published rates. We do not guarantee/insure delivery of USPS packages and damages/loss claims with USPS must be filed through your office. We will file UPS claims.
The processing time for orders is 24 to 48 hours. (Weekends/ Holidays not included) Our busy season is during Halloween from early September to end of October. Although, we will do our best to fulfill your orders within the shortest time, our processing time can go up to 3 to 4 business days during busy season.
If we sent a damaged item or an incorrect item to you, we will send a replacement, a partial replacement, or a refund at no charge to you. We will make every attempt to have the item arrive in time for your customer's event. We may ask for the damaged or the incorrect item to be shipped back to us for credit, or we may ask you to destroy it. If we ask for the item to be returned, we will issue an electronic return label for the return item which you will simply drop the package off to a US post office or UPS center.
If the item does not fit, or you do not like the received item, you will need to return the original item and place a new order at your cost. To return an item, please contact our customer service to obtain a return merchandize authorization(RMA) number before sending it back. Our returns department will process returned item within 3 to 4 business days upon receiving it.
If the reason for the return is not our responsibility, we will charge $5.00 for return item processing fee. Shipping fee will not be refunded. Please note that all return items must be in the original, new, undamaged packaging for credit. If credit is denied, we will hold the un-credited product for 30 days should you need to review or return of that product.
If a package is shipped to you and refused, it will also be charged $5.00 for return item processing fee. Shipping fee will not be refunded.
Angel's Galaxy never sees or stores your credit card information. All payments are secure through PayPal-The safest way to pay online.
Confidentiality and Security - Angel's Galaxy takes reasonable steps to ensure that your information is protected. We limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.
Personal Information Collected - Angel's Galaxy recognizes the need for consumers to control the use of personal information. By personal information we mean information that can be used to identify or contact an individual. This may include, but is not limited to, a first and last name, a physical address, an email address, or a phone number. If you are visiting our site to browse or find information about Angel's Galaxy's products or services, you do not need to provide any personal information. If you decide to make a purchase, however, we may collect this information so that we can provide you with the product or service you requested.
Automatic Information Collected - Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.
Personal Information Use - Angel's Galaxy uses personal information provided by you so that we can service your account. Also note that we may need to transfer that information to our agents or employees of our service providers. We will not sell or trade your information to unrelated third parties. When you submit an order you will receive an email confirmation. As your order status changes you may also receive notifications via email. These notifications are considered part of our service. We may also periodically send you email notifications concerning products or services. Any such notification will include instructions for opting out of future mailings.
Copyright (c) 2004 Angel's Galaxy. All rights reserved.
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Copyright (c) 2004-2018 Angel's Galaxy. All rights reserved.